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Refund and Returns Policy

Return & Refund Policy

We aim to provide the highest quality products to our valued customers. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully to understand the terms and conditions.

Return Policy

Eligibility for Returns
  • Products must be unused, unopened, and in their original packaging.
  • Return requests must be made within 7 days of receiving your order.
Non-Returnable Items
  • Opened or used items.
  • Items purchased on sale or special promotions.
  • Products damaged due to misuse or mishandling by the customer.
Return Process
  1. Contact our customer service team via WhatsApp at 03104350906 or email at activezindgi@gmail.com to initiate a return request.
  2. Provide your order number, proof of purchase, and reason for the return.
  3. Our team will guide you on how to ship the product back to us. Customers are responsible for the shipping cost of returning the product.
Inspection and Approval

Once we receive the returned item, we will inspect it to ensure it meets our return criteria. You will be notified of the approval or rejection of your return.

Refunds Policy

Refund Eligibility
  • Approved returns are eligible for a refund, which will be processed via the original payment method or as store credit.
Refund Process
  • Refunds will be processed within 7-10 business days after approval.
  • Any shipping charges or fees incurred during the purchase process are non-refundable.
Refunds for Damaged or Incorrect Products
  • If you received a damaged or incorrect product, please contact us immediately. We will arrange a replacement or refund at no additional cost to you.
Exchanges

We do not currently offer direct exchanges. If you wish to exchange an item, please initiate a return for the unwanted product and place a new order for the desired product.

Late or Missing Refunds

If you haven’t received a refund within the stated timeframe:

  1. Check your bank account or contact your payment provider; processing times may vary.
  2. Contact us via WhatsApp at 03104350906, and we will assist you further.
Contact Us

If you have any questions about our Return & Refund Policy or need assistance, please reach out to our customer support team at:

Thank you for shopping with ACTIVE ZINDGI Pakistan. Your satisfaction is our top priority!